tag:status.yottaa.com,2005:/historyYottaa Status - Incident History2024-03-18T22:29:28-04:00Yottaatag:status.yottaa.com,2005:Incident/165973172023-03-22T23:01:31-04:002023-03-22T23:01:31-04:00Yottaa Rapid Portal Database Upgrade<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>23:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>17:48</var> EDT</small><br><strong>Scheduled</strong> - Yottaa will be performing portal maintenance on Wednesday 3/22 from 10pm EST to 11pm EST. During this time the portal at rapid.yottaa.com will not be available to customers for normal activity. All other production services will be operating per normal. If an emergency change is required during this maintenance window, please contact Yottaa Support at support@yottaa.com.</p>tag:status.yottaa.com,2005:Incident/90662822022-01-13T21:10:27-05:002022-01-13T21:10:27-05:00Yottaa Portal Database Upgrade<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>21:10</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>14:44</var> EST</small><br><strong>Scheduled</strong> - Yottaa will be performing portal maintenance on Thursday 1/13 from 9pm EST to 10pm EST. During this time apps.yottaa.com and rapid.yottaa.com will not be available to customers for normal activity. All other production services will be operating per normal. If an emergency change is required during this maintenance window, please contact Yottaa Support at support@yottaa.com.</p>tag:status.yottaa.com,2005:Incident/78861222021-09-01T22:02:57-04:002021-09-01T22:02:57-04:00Service CTRL Database Upgrade<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>22:02</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:44</var> EDT</small><br><strong>Scheduled</strong> - Yottaa will be performing database maintenance on the Service CTRL product on Wednesday 9/1 from 9pm EST to 10:30pm EST. During this time rapid.yottaa.com will not be available to customers for normal activity. All other production services will be operating per normal. If an emergency change is required during this maintenance window, please contact Yottaa Support at support@yottaa.com.</p>tag:status.yottaa.com,2005:Incident/77429292021-08-12T22:50:56-04:002021-08-12T22:50:56-04:00Yottaa Portals Database Upgrade<p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>22:50</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>21:45</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>22:08</var> EDT</small><br><strong>Scheduled</strong> - Yottaa will be performing portal maintenance on Wednesday 8/12 from 9:45pm EST to 11:15pm EST. During this time apps.yottaa.com and rapid.yottaa.com will not be available to customers for normal activity. All other production services will be operating per normal. If an emergency change is required during this maintenance window, please contact Yottaa Support at support@yottaa.com.</p>tag:status.yottaa.com,2005:Incident/72185322021-06-10T20:24:19-04:002021-06-10T20:24:19-04:00Yottaa Network Issue<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>20:24</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. However, our operations team will continue to monitor fixes put in place to resolve this issue. If you have any questions or concerns, please contact support@yottaa.com</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>18:02</var> EDT</small><br><strong>Update</strong> - Everything continues to look good for the last 4 hours, but we will continue to monitor overnight</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>14:42</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and are monitoring the results.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>14:09</var> EDT</small><br><strong>Investigating</strong> - Yottaa is experiencing a network issue, we are currently working to resolve it</p>tag:status.yottaa.com,2005:Incident/52516072020-10-07T22:00:31-04:002020-10-07T22:00:31-04:00Yottaa Portal Database Upgrade<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>09:20</var> EDT</small><br><strong>Scheduled</strong> - Yottaa will be performing portal maintenance on Wednesday 10/7 from 9pm EST to 10:00pm EST. During this time apps.yottaa.com and rapid.yottaa.com will not be available to customers for normal activity. If an emergency change is required during this maintenance window, please contact Yottaa Support at support@yottaa.com.</p>tag:status.yottaa.com,2005:Incident/36080942020-02-26T07:45:31-05:002020-02-26T07:45:31-05:00Yottaa Performance Analytics Dashboard Upgrades<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>07:45</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>16:26</var> EST</small><br><strong>Scheduled</strong> - Yottaa will be performing Rapid Portal maintenance on Wednesday 2/26 at 7am EST. The maintenance is expected to last for 45 minutes during which time rapid.yottaa.com will not be available to customers for normal activity. There is no impact to the run-time aspects of the Yottaa platform. If an emergency change is required during this maintenance window, please contact Yottaa Support at support@yottaa.com.</p>tag:status.yottaa.com,2005:Incident/32205492019-11-15T15:00:12-05:002019-11-15T15:00:12-05:00DNS Resolution Issues in Europe & Asia<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>15:00</var> EST</small><br><strong>Resolved</strong> - The Yottaa operations team continues to monitor the DNS resolution issue in EU and APAC, but at this time it seems to have cleared and we are seeing normal DNS resolution response times and traffic flowing as usual.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>14:58</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>12:46</var> EST</small><br><strong>Monitoring</strong> - The Yottaa Operations team is currently monitoring a DNS issue mainly impacting DNS resolution in the EU and APAC. This is unrelated to Yottaa's service, but is impacting traffic flow so we wanted to alert customers that end customer traffic and monitors in those locations could be impacted.</p>tag:status.yottaa.com,2005:Incident/31953802019-11-11T22:10:21-05:002019-11-11T22:10:21-05:00Yottaa Portal Database Upgrade<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>22:10</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:55</var> EST</small><br><strong>Scheduled</strong> - Yottaa will be performing portal maintenance on Monday 11/11 from 9pm EST to 11:00pm EST. During this time apps.yottaa.com and rapid.yottaa.com will not be available to customers for normal activity. If an emergency change is required during this maintenance window, please contact Yottaa Support at support@yottaa.com.</p>tag:status.yottaa.com,2005:Incident/30852232019-10-09T22:00:42-04:002019-10-09T22:00:42-04:00Scheduled Maintenance - Yottaa Rapid Dashboards<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>11:57</var> EDT</small><br><strong>Scheduled</strong> - Yottaa will be performing portal maintenance on the Rapid Dashboards Wednesday 10/9 from 9pm EST to 10:00pm EST. During this time, rapid.yottaa.com will not be available to customers for normal activity. If an emergency change is required during this maintenance window, please contact Yottaa Support at support@yottaa.com.</p>tag:status.yottaa.com,2005:Incident/28677752019-08-15T13:30:51-04:002019-08-15T13:30:51-04:00Portal Accessibility<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>13:30</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>12:58</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>12:56</var> EDT</small><br><strong>Identified</strong> - We have identified the issue and are actively working on a fix in the next few minutes.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>12:55</var> EDT</small><br><strong>Investigating</strong> - The apps.yottaa.com portal is currently inaccessible. We have identified the issue and are actively working on a fix in the next few minutes.</p>tag:status.yottaa.com,2005:Incident/28645522019-08-14T23:01:12-04:002019-08-14T23:01:12-04:00Yottaa Traffic Analytics Dashboards not populating data<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>23:01</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved. Thank you for your patience as we worked through this incident.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>22:39</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. We will update this notice when new information is available. Production traffic is not impacted, only the data display.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>21:49</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and Yottaa Engineers are implementing a fix. Will update this notice when issue is resolved. Production traffic is not impacted, only the data display.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>21:37</var> EDT</small><br><strong>Investigating</strong> - The Traffic Analytics and Security dashboards are not populating with data. We are investigating. Production traffic is not impacted, only the data display.</p>tag:status.yottaa.com,2005:Incident/28569202019-08-13T14:14:43-04:002019-08-13T14:14:43-04:00Rapid Dashboard Connectivity Issue<p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>14:14</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>12:17</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>11:12</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.yottaa.com,2005:Incident/27635042019-07-25T15:25:43-04:002019-07-25T15:25:43-04:00Yottaa Customer Portal Login<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>15:25</var> EDT</small><br><strong>Resolved</strong> - Our engineers have resolved the issue with Yottaa customer portal login. This did not impact Yottaa production traffic. If you have any questions or concerns please contact support@yottaa.com</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>15:08</var> EDT</small><br><strong>Investigating</strong> - We are aware of an issue authenticating to the Yottaa Customer Portal and to the Yottaa Client API service. Our engineers are actively working on the issue. This message will be updated when more information is available.</p>tag:status.yottaa.com,2005:Incident/26438582019-07-02T15:56:15-04:002019-07-02T15:56:15-04:00Yottaa Traffic Analytics Dashboards not populating data<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>15:56</var> EDT</small><br><strong>Resolved</strong> - This issue has now been resolved. The Traffic Analytics and Security dashboards are populated and working as expected. There was no impact on Yottaa optimized production traffic.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>14:54</var> EDT</small><br><strong>Monitoring</strong> - Dashboards are back up although they might be a little slow. We are monitoring.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>14:35</var> EDT</small><br><strong>Investigating</strong> - The Traffic Analytics and Security dashboards are not populating with data. We are investigating. Production traffic is not impacted, only the data display.</p>tag:status.yottaa.com,2005:Incident/26419592019-07-02T11:26:43-04:002019-07-02T11:26:43-04:00Cloudflare Network Performance Issues<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>11:26</var> EDT</small><br><strong>Resolved</strong> - Cloudflare has marked this issue as resolved.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>10:19</var> EDT</small><br><strong>Monitoring</strong> - Cloudflare has announced they have implemented a fix and are monitoring results. We are seeing client websites come back live.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>09:57</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>09:55</var> EDT</small><br><strong>Investigating</strong> - Cloudflare is having network performance issues, causing multiple websites to be down. We are monitoring Cloudflare's status updates. Note: this is not related to Yottaa's platform.</p>tag:status.yottaa.com,2005:Incident/23028482019-04-02T08:54:22-04:002019-04-02T08:54:22-04:00Yottaa Customer Portals Login Unavailable<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>08:54</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for your patience as we worked through this issue. If you have any questions or concerns please contact support@yottaa.com</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>08:45</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented. There is no impact on Yottaa Production traffic. This message will be updated when more information is available.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>08:40</var> EDT</small><br><strong>Investigating</strong> - We are aware of an issue authenticating to the Yottaa Customer Portal and to the Yottaa Client API service. Our engineers are actively working on the issue. This message will be updated when more information is available.</p>tag:status.yottaa.com,2005:Incident/22756452019-03-22T02:11:15-04:002019-03-22T02:11:15-04:00Real-time traffic analytics dashboard is behind on processing data<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>02:11</var> EDT</small><br><strong>Resolved</strong> - The real-time traffic analytics dashboard inside the Yottaa Customer Portal data has been completely back-filled. Thank you for your patience as we worked through this issue</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>15:08</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the back-fill of data. We will update this notice as more information becomes available</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:29</var> EDT</small><br><strong>Identified</strong> - Yottaa engineers have identified the issue and are working on implementing a fix. Once fix is in place data will be backfilled. There is no impact to Yottaa production traffic. We will update this notice as more information becomes available</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:01</var> EDT</small><br><strong>Investigating</strong> - The real-time traffic analytics dashboard inside the Yottaa Customer Portal is currently behind in processing traffic data. Our engineers have been engaged and are working to resolve this issue. There is no impact to Yottaa production traffic. We will update this notice as more information becomes available</p>tag:status.yottaa.com,2005:Incident/22490122019-03-08T12:12:35-05:002019-03-08T12:12:35-05:00Real-time traffic analytics dashboard is behind on processing data<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:12</var> EST</small><br><strong>Resolved</strong> - he real-time traffic analytics dashboard inside the Yottaa Customer Portal has fully recovered. Thank you for your patience as we worked to resolve this issue. If you have any questions or concerns please contact support@yottaa.com</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:37</var> EST</small><br><strong>Monitoring</strong> - Our engineers have diagnosed and implemented a fix for our real-time traffic analytics dashboard inside the Yottaa Customer Portal. Traffic data is backfilling now. We are monitoring the issue and will keep this notice updated as needed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>08:15</var> EST</small><br><strong>Investigating</strong> - The real-time traffic analytics dashboard inside the Yottaa Customer Portal is currently behind in processing traffic data. Our engineers have been engaged and are working to resolve this issue. There is no impact to Yottaa production traffic. We will update this notice as more information becomes available</p>tag:status.yottaa.com,2005:Incident/20645232018-11-26T17:04:06-05:002018-11-26T17:04:06-05:00Yottaa's real time analytics dashboard<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>17:04</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>14:10</var> EST</small><br><strong>Investigating</strong> - Yottaa's real time analytics dashboards are under heavy load given the holiday traffic, so some people may not be able to access the dashboards. This has no impact on the optimization services and is just a dashboard issue. Yottaa's Analytics team is investigating.</p>tag:status.yottaa.com,2005:Incident/20643222018-11-26T15:11:36-05:002018-11-26T15:11:36-05:00Yottaa's Operations Team is investigating an issue with an upstream ISP provider.<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>15:11</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>12:34</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>12:34</var> EST</small><br><strong>Investigating</strong> - Yottaa's Operations Team is investigating an issue with an upstream ISP provider. As a precaution, Yottaa has routed traffic to other providers and is continuing to monitor the situation.</p>tag:status.yottaa.com,2005:Incident/19857942018-10-22T12:52:43-04:002018-10-22T12:52:43-04:00Real-time traffic analytics dashboard is behind on processing data<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>12:52</var> EDT</small><br><strong>Resolved</strong> - The real time analytics dashboard inside the Yottaa Portal is now up to date. Thank you for your patience as we made this change to increase processing power for holiday traffic.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>08:38</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>08:37</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>08:36</var> EDT</small><br><strong>Investigating</strong> - The real time analytics dashboard inside the Yottaa Portal are currently behind while we upgrade our processing power for the upcoming holidays. There is no impact to the Yottaa Production traffic acceleration service. We will update this notice when analytics are fully restored</p>tag:status.yottaa.com,2005:Incident/19443702018-10-03T21:46:47-04:002018-10-03T21:46:47-04:00Scheduled Yottaa Customer Portal Maintenance<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>21:46</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>10:26</var> EDT</small><br><strong>Scheduled</strong> - Yottaa will be performing portal maintenance on Wednesday 9/3 from 9pm EST to 9:45pm EST. During this time, apps.yottaa.com and rapid.yottaa.com will not be available to customers for normal activity. If an emergency change is required during this maintenance window, please contact Yottaa Support at support@yottaa.com.</p>tag:status.yottaa.com,2005:Incident/18598752018-08-15T13:24:34-04:002018-08-15T13:24:34-04:00Yottaa Portal Scheduled Maintenance<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>13:24</var> EDT</small><br><strong>Completed</strong> - Yottaa Portal scheduled maintenance has been cancelled. We will update you once we have a new date and time.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>13:39</var> EDT</small><br><strong>Scheduled</strong> - Yottaa will be performing portal maintenance on Wednesday 8/15 from 8pm EST to 9:30pm EST. During this time, apps.yottaa.com and rapid.yottaa.com will not be available to customers for normal activity. If an emergency change is required during this maintenance window, please contact Yottaa Support at support@yottaa.com.</p>tag:status.yottaa.com,2005:Incident/18623542018-08-15T13:22:41-04:002018-08-15T13:22:41-04:00Issue with accessing Yottaa Portal and Yottaa API<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>13:22</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>12:31</var> EDT</small><br><strong>Investigating</strong> - Our engineers are investigating an issue accessing the Yottaa portal and API services. Note that the issue is not impacting run-time production traffic or optimizations. We will update this notice when more information is available</p>